Revised:  01/14/2010

2009 Conference Material

Your Contribution to Improving Patient Satisfaction

Presented By: Melissa Dobereiner, Systems Consultant
Press Ganey Associates, Inc.
 

Organizational Reset Buttons

By Frank and Susan Pastizzo - www.warmuptheworkplace.com

It is a luxury to be an outside consultant. When your objectivity is called upon, you're given entitlement to remain separate. You do not need to build or maintain relationships. You simply look around and communicate honestly and respectfully about exactly what you see. Of course, good communicators find ways to relay valuable insights with grace and concern, so their services are valued and they are not seen as only finger pointers or pot stirrers, but rather as kind mirrors holding up a factual, organizational portrait.  Read entire article

About NYSADVS

• NYSADVS offers members professional and educational support, contact with professional leaders of health care volunteers and a means to promote volunteerism in our communities
• The Board of Directors, with representatives from 8 chapters and 4 elected officers, meets quarterly to discuss business, including key issues and legislation relative to leaders of health care volunteers, membership concerns and interests
• NYSADVS presents an annual Professional Development Conference designed specifically for leaders of health care volunteers

• State and Chapter Newsletters Monthly
• Networking
• Professional Development Conference
• Chapter Meetings and Professional Development
• Access to Resources